Flurth.com Privacy Policy

Last updated: June 12, 2023.

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Flurth Pvt Limited and its affiliates including collect and process your personal information through Flurth websites, devices, products, services, online marketplace and applications that reference this Privacy Policy.

By using Flurth website you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Policy, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Policy.

Personal information subject to this Privacy Notice will be collected and retained by FLURTH, with a registered office at 174, Purna Shanti Bldg, N.P Marg, Wadala, Mumbai-400031

What Personal Information About Customers Does Flurth Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

Information You Give Us: We receive and store any information you provide in relation to Flurth product or services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our benefits.

Automatic Information: We automatically collect and store certain types of information about you while using the flurth website. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Flurth website and other content served by or on behalf of Flurth on other websites.

Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

For What Purposes Does Flurth Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

Purchase and delivery of products and services. We use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, troubleshoot, and improve our services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness.
Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience..
Communicate with you. We use your personal information to communicate with you via different channels (e.g., by phone, e-mail, chat).
Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve our website services, we use cookies and other identifiers.

Does Flurth Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with Flurth.com.

Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through our website. We also offer services or sell product lines jointly with third-party businesses. You can tell when a third party is involved in your transactions, and we share customers’ personal information related to those transactions with that third party.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
Protection of Flurth and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

We work to protect the security of your personal information during transmission by using encryption protocols and software.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, Flurth membership, household settings, and purchase history in the "Your Account" section of the website or mobile application.

If you have any questions as to how we collect and use your personal information, please contact our Grievance Officer. As described above, you can always choose not to provide certain information, but then you might not be able to take advantage of many of the benefits of the same.

Conditions of Use, Notices , and Revisions

If you choose to use Flurth website, your use and any dispute over privacy is subject to this Notice, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at Flurth, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes.

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us When You Use Flurth Website

You provide information to us when you:

search or shop for products or services
add or remove an item from your cart, or place an order
provide information in your account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us)
communicate with us by phone, e-mail, or otherwise;
complete a questionnaire, a support ticket, or a contest entry form;
upload or stream images, videos or audio or other files
Compile wish list or other gift registries;
participate in Discussion Boards or other community features;
provide and rate reviews;
specify a Special Occasion Reminder; or

As a result of those actions, you might supply us with such information as:

identifying information such as your name, address and phone numbers;
payment information;
your age;
your location information;
your IP address;
people, addresses and phone numbers listed in your Addresses;
e-mail addresses of your friends and other people;
content of reviews and e-mails to us;;
information and officially valid documents regarding identity and address information, including PAN numbers;
credit history information;
corporate and financial information; and

Automatic Information

Examples of the information we collect and analyze include:

the internet protocol (IP) address used to connect your computer to the internet;
login, e-mail address, and password;
the location of your device or computer;
device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
phone numbers used to call our customer service number; and
images or videos when you shop on our website

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
account information, purchase or redemption information and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising or other services;
information about your interactions with products and services offered by our affiliates;
search results and links, including paid listings (such as Sponsored Links);
credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access :

status of recent orders (including subscriptions);
your complete order history;
personally identifiable information (including name, e-mail, password, and address book);
payment settings (including payment method information, promotional certificate, and gift card balances and 1-Click settings);
e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
shopping lists and gift registries (including Wish Lists);
your content, devices, services, and related settings, and communications and personalized advertising preferences;
content that you recently viewed;
Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);

Social Media

On our website you will find a button linking to our Facebook, Instagram and Youtube page. Please note that, with the use of this button, data about the visit to our pages can be linked to your Facebook, Instagram and Youtube profile.

If you do not wish to transmit data to Facebook, instagram, youtube please ensure that you are logged out of these pages while entering our website pages.

Please be sure to note the data protection notices of Facebook and instagram if you wish to use the corresponding button on our pages. You can read more about data protection at Facebook and Instagram here: http://www.facebook.com/about/privacy

Grievance Officer

Please find below the email of the grievance officer:

e-mail PDF: grievance-officer@flurth.com